Last Updated: 8-December-2025
Thank you for shopping with ONEEHIDE. We take pride in crafting premium custom racing suits, leather apparel, and protective gear with high attention to detail. Because each order is made for you, our return and refund rules are different from standard clothing stores. Please read the policy below carefully before placing your order.
- Custom Orders (Made-to-Order Items) All custom-made products — including but not limited to custom racing suits, custom hoodies, custom leather gear, personalized items, name/number/logo additions — are NOT eligible for returns, cancellations, or refunds, except in specific cases listed below. Custom orders are handmade according to your measurements, design, and specifications, therefore they cannot be restocked or resold. Custom Orders ARE Eligible For: Defective product received Wrong item sent Incorrect size due to factory error (not customer measurement error) Major workmanship faults Not Eligible For: Change of mind Wrong measurements submitted by the customer Incorrect design details provided by customer Minor tolerances in color or texture Shipping delays caused by customs, couriers, or holidays
- Ready-Made Products (If Applicable) Standard, non-custom items may be eligible for return or exchange within 7 days of delivery if: Item is unworn Tags are intact Product is in original condition Buyer must cover return shipping, unless the item is defective or wrong.
- Incorrect Measurements Provided by Customer ONEEHIDE cannot take responsibility for suits or gear that do not fit when incorrect measurements were submitted. Because every custom suit is made based on the measurements you provide, these orders: Cannot be returned Cannot be refunded However, we may offer paid adjustments depending on the case.
- Damaged or Defective Items If you receive a damaged or defective product, contact us within 48 hours of delivery with: Order number Clear images or videos of the issue Description of the problem If the defect is verified, we will: Repair the item or Remake the item or Offer a partial/full refund (depending on the situation)
- Order Cancellations Custom Orders Cancellation is possible only within 24 hours of placing the order. After 24 hours, production may already start, and cancellation is no longer possible. Ready-made Products Cancellation allowed before the item is shipped.
- Shipping & Return Costs ONEEHIDE does not refund original shipping costs. Return shipping costs are the buyer’s responsibility (except defective or wrong items). For international orders, custom duties and taxes are non-refundable.
- Exchange Policy Exchanges are only offered for: Wrong item sent Size mistakes caused by our team (not customer measurements) Custom items cannot be exchanged for a different design or size unless the error is from our side.
- Refund Processing Time Once your refund is approved: Refunds may take 5–10 business days to appear in your account (depending on your bank or payment provider) Refunds are always sent to the original payment method.
- How to Request a Return/Refund Email our support team: 📩 info@oneehide.com with the subject line: Refund Request – Order #XXXX Include: Full name Order number Reason for return/refund Photo/video evidence (if defective) Our team will respond within 24–48 hours.
- Contact Us If you have any questions about this policy or need assistance, contact us:
- 📧 Email: oneeehide@gmail.com
- 📱 WhatsApp: [Click Here]
- 🌐 www.oneehide.com